Terms & Conditions:

The terms and conditions stated below is an agreement between the purchaser and Newmarket Office Furniture LTD (referred to as “Newmarket Office Furniture”, “the company”, “we”, “our”) and or the representative of the company. The expressions “you” and “your” refer to purchasers and clients of Newmarket Office Furniture.

This agreement governs your use of products and services sold by Newmarket Office Furniture. We reserve the right to modify the terms and conditions of this agreement at any time, effective upon posting an updated version of this agreement. It is your sole responsibility to read the contents of this page regularly to remain aware of any changes that occur. You are encouraged to carefully read the following terms and conditions, as they are key to smooth business transactions for all parties concerned.

*Please Note: Item specifications on the website are sent directly from manufactures for the purpose of online sales, product specifications are subject to change at any time. Please contact the office directly to speak with a sales representative if a confirmation of details is required.

1.   CONFIRMATION OF PRODUCT PURCHASE

2. Purchase Deposits

• All deposits are non-refundable.

3. Product Holds

• Product is first come first serve and no item can be held without a deposit on the order.

4. Shipping

• Delivery zones have specific lead times, if an expedited delivery is necessary please contact the office for pricing.
• Online shipping option is drop ship only, assembly and / or stair carry is quoted separately by a representative by phone or by email.
• If the client is not available to receive delivery an additional delivery charge will be applied for additional deliveries, please contact the office directly for information.

5. Pick Up

• Clients picking up their order must give 48 hours notice prior to pick up. Once the order is in the showroom the client will be given 48 hours to pick up their order before it is shipped to our warehouse. No notice will be given prior to shipping the product to our warehouse.
• If you require assistance to load the order please contact the office directly to make an appointment prior to pick up, as without proper notice for assistance the office staff may not be able to assist you with the load.
• If you have scheduled an appointment but are running late please contact the office to allow the staff to prepare for a change in schedule.
• We do not supply blankets, ties, rope or any type of product to help with the load or unload of furniture.
• In no event is Newmarket Office liable for any types of damage or injury. We recommend that you have proper means of transportation to ensure safe travel.
• There is NO loading dock on site.
• The client or person picking up orders on behalf of the purchaser is responsible to check and make sure that all the purchased items/parts are picked up. If Newmarket Office is notified after pick up about a missing part or item, it will go to the claims department and will be under the discretion of that department.

We like to ensure that our clients have a smooth pick up and have found the above outline information does allow the process to run smoothly

6. Delivery and Installation

• Delivery zones have specific lead times, if an expedited delivery is necessary please contact the office for pricing.
• Client must be on site during delivery and install, if client is not on site it may result in non-completion of work.
• The delivery time frame is 10:00am – 5:00pm ( office deliveries ) and 10:00 – 7:00 ( home deliveries ), no special times can be accommodated. Client can contact the office directly on the day of the scheduled delivery to inquire about delivery time frame.
• If delivery has been arranged and the client is not on-site for delivery the day of to accept delivery the product will be returned to our office, a re-delivery charge will be applied.
• If a delivery needs to be cancelled 48 hours notice is required to avoid any charges.
• We do not recommend that other installers, contractors, electricians etc. are booked back to back on the day of installation. Until the furniture is completely installed delays may occur.
• It is the responsibility of the client to instruct the installers on the configuration they would like or any other specific requirements, such as where they would like grommet holes to be installed.
• On site installers will not assemble and disassemble items multiple times, this is a one step process.
• Existing furniture, appliances, electronics, and /or breakable items can not be moved or removed by installers
• Failure to move items that fall into the above categories may result in non-completion of delivery or installation.
• Due to slip and trip casualties, shoes are always required to be on. No booties or other foot protection can be worn by installers.
• Installers will remove garbage items left over from un-packaging of furniture such as cardboard, plastic wrap – note * some small pieces may be left over.
• Commercial grade pieces may not all come with instructions we do recommend the delivery and installation package if this would be an issue.
• All manufactures may not give extra flat brackets, screws, or grommets, if you do have installation done the installers will have standard items with them.
• If clients would like to exchange or return a purchase. Shipping / return of the product to Newmarket Office Furniture is not covered by Newmarket Office Furniture and is the responsibility of the purchaser.

7. Delivered or Installed Merchandise

• Once delivery / installation is performed Newmarket Office is no longer responsible for any products unless it is covered under warranty.
• Note – not all products come with a warranty.

8. Liability

• In no event shall the company and/or its licensors be liable to anyone for any indirect or incidental damages of any type or kind incurred by the purchaser or the service including – personal injury or loss, loss of data or profit.

9. Return Policy

• The manufactures that are non-refundable and non-exchangeable: Global, IOF, HDL, Buro, Icon, Office Star, Tayco, Nightingale, WorkSpace48, Atlas ( headrest )*
• New items ordered online or in-store can be cancelled prior to shipping, a 30% restocking fee will be applied. Manufactures excluded from this are Global, IOF, HDL, Buro, Tayco, Nightingale these manufactures are not able to be cancelled.
• Used items may be exchanged within 14 days of purchase for in store credit only, if the order is cancelled prior to pick up or shipping the payment will stay as a store credit.
  
• Used chairs are limited to one exchange only or can be left as a store credit to be used at a later time.
• All parts are final sale – this includes gas cylinders, lumbar pads, arm pads, casters, headrest, etc.
• The item will be subject to inspection and must be in its original condition.
• If an item requires pick up additional charges may apply.
  
• Time, delivery, and repair work is non-refundable.
• If clients would like to exchange or return a purchase – shipping / return of the product to Newmarket Office Furniture is not covered by Newmarket Office Furniture and is the responsibility of the purchaser.
• If you require your order to be picked up and returned to Newmarket Office Furniture an additional pick up charge will be applied.
• Products ordered via a quotation prepared by one of our furniture specialists are excluded from this return policy and cannot be returned even if some or all products are unpacked.
• Clearance items are final sale – clearance items do not come with a 14 day exchange option or any type of warranty.
• Clearance items may have a delivery charge  – please check your postal code on our website for shipping information.
• Shipping of clearance items is only within the province of Ontario.

10. Clearance Items

• Clearance items are final sale – clearance items do not come with a 14 day exchange option or any type of warranty.
• Clearance items may have a delivery charge  – please check your postal code on our website for shipping information.
• Shipping of clearance items is only within the province of Ontario.
• Clearance items are available for purchase online or in-store.
  
• Items are fist come first serve – no items can be placed on hold.
• Clearance items are subject to change at any time.
• Clearance items have been detailed to the best of our ability, due to: dimensions, color, weight, issues / damages we recommend the purchaser comes in to view the items prior to purchase.

11. Icon Seating Discount Code

• Includes: Q2 Series, C4 Series, L2 Series, Aero Series, Stance, Atlas, Flik, Bundle, Scale and Architect.
• Subject to change without notice.

Please feel free to contact the office if you have any questions.

You hereby acknowledge that you have read and understand the terms of use outlined above and agree that your use of the service is an acknowledgement by your agreement and is bound by the terms and conditions of the above agreement.

Last edited
2021/12/01