Return Policy

Return Policy

  • The manufactures that are non-refundable and non-exchangeable: Global, IOF, Icon, Office Star, Tayco, Nightingale, WorkSpace48, Atlas ( headrest )*
  • New items ordered online or in-store can be cancelled prior to shipping, a 30% restocking fee will be applied. Manufactures excluded from this are Tayco, IOF, Global, Nightingale these manufactures are not able to be cancelled.
  • Used items may be exchanged within 14 days of purchase for in store credit only, if the order is cancelled prior to pick up or shipping the payment will stay as a store credit.
  • All parts are final sale – this includes gas cylinders, lumbar pads, arm pads, casters, headrest, etc.
  • The item will be subject to inspection and must be in its original condition.
  • If an item requires pick up additional charges may apply.
  • Time, delivery, and repair work is non-refundable.
  • If clients would like to exchange or return a purchase – shipping / return of the product to Newmarket Office Furniture is not covered by Newmarket Office Furniture and is the responsibility of the purchaser.
  • If you require your order to be picked up and returned to Newmarket Office Furniture an additional pick up charge will be applied.
  • Products ordered via a quotation prepared by one of our furniture specialists are excluded from this return policy and cannot be returned even if some or all products are unpacked.
  • Clearance items are final sale – clearance items do not come with a 14 day exchange option or any type of warranty.
  • Clearance items may have a delivery charge  – please check your postal code on our website for shipping information.
  • Shipping of clearance items is only within the province of Ontario.

 

Clearance Items

  • Clearance items are final sale – clearance items do not come with a 14 day exchange option or any type of warranty.
  • Clearance items may have a delivery charge  – please check your postal code on our website for shipping information.
  • Shipping of clearance items is only within the province of Ontario.
  • Clearance items are available for purchase online or in-store.
  • Items are fist come first serve – no items can be placed on hold.
  • Clearance items are subject to change at any time.
  • Clearance items have been detailed to the best of our ability, due to: dimensions, color, weight, issues / damages we recommend the purchaser comes in to view the items prior to purchase.

 

Holiday Info:

Orders for delivery placed (online/in store) after the 23rd of December will be scheduled for delivery after January 4th.

Holiday Hours and Closures

December 24th: 10:00 am – 3:00 pm

December 26th: The showroom and office will be closed

December 27th – 31th: The showroom will be open for in-store shopping only (NO DELIVERIES AVAILABLE).

Operating hours on December 31st will be 10:00 am – 3:00 pm

January 2nd – 3rd: The showroom will be closed as we process orders received after December 23rd

 

Exchanges, store credits or warranty claims

All Exchanges, store credits or warranty claims will be processed following Jan. 4th

No exchanges, store credits or warranty claims will be able to be done whatsoever prior to Jan. 4th regardless of online or in-store order.

If exchanges, store credits or warranty claims exceed the time period allotted customer service will work with clients individually based on order info and options available at that time.

 

Please feel free to contact the office if you have any questions.

Last edited
2021/12/01