Return Policy

Return Policy:

  • The manufactures that are non-refundable and non-exchangeable: Global, IOF, Icon, Office Star, Tayco, Nightingale, WorkSpace48, Atlas ( headrest )*
  • New items ordered online or in-store can be cancelled prior to shipping, a 30% restocking fee will be applied. Manufactures excluded from this are Tayco, IOF, Global, Nightingale these manufactures are not able to be cancelled.
  • Used items may be exchanged within 14 days of purchase for in store credit only, if the order is cancelled prior to pick up or shipping the payment will stay as a store credit.
  • All parts are final sale – this includes gas cylinders, lumbar pads, arm pads, casters, headrest, etc.
  • The item will be subject to inspection and must be in its original condition.
  • If an item requires pick up additional charges may apply.
  • Time, delivery, and repair work is non-refundable.
  • If clients would like to exchange or return a purchase – shipping / return of the product to Newmarket Office Furniture is not covered by Newmarket Office Furniture and is the responsibility of the purchaser.
  • If you require your order to be picked up and returned to Newmarket Office Furniture an additional pick up charge will be applied.
  • Products ordered via a quotation prepared by one of our furniture specialists are excluded from this return policy and cannot be returned even if some or all products are unpacked.


Please feel free to contact the office if you have any questions.

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